Refund & Return Policy
Clear, Fair & Customer-Focused
Transparency Commitment
At Health Horizon, customer satisfaction is our priority. We maintain fairness with a simple, clear return policy.
THE RETURN PROCESS
Simple 6-Step Guide
1. Unused Only
Returns accepted only if sealed, unused, and in original packaging.
2. 3-Day Window
Request return within 3 days of delivery. Late claims not accepted.
3. Unboxing Video
Mandatory clear video required to verify damage or missing items.
4. Ineligible
Products opened or damaged by the user cannot be returned.
5. Replacement
We replace damaged items primarily. Refunds are rare cases.
6. Support
Contact us via WhatsApp for immediate assistance.
Why Choose Health Horizon
Quality Assurance
We ensure every product meets the highest standards of hygiene and quality before shipping.
Dedicated Support
Our team is available via WhatsApp and phone to resolve any issues quickly and fairly.
Fair Policies
Our policies are designed to be transparent, simple, and balanced for both parties.
Customer Feedback
"Had a small issue with my order shipment, but their WhatsApp support sorted it out immediately. Very professional and polite!"
- Sarah A.
"Their return policy is strict but fair. It gives me confidence that the products I buy are always new and hygienic."
- Ahmed K.
"Great quality products. I appreciate the clear instructions on how to handle returns if needed. Highly recommended."
- Fatima R.
Frequently Asked Questions
Contact us via WhatsApp at 0335-8554576 within 3 days of delivery with your order details.
If the return is due to our error (wrong/damaged item), we pay. If it's a change of mind (unused), you pay.
An unboxing video is required proof to verify damage or missing items and prevents fraud.
Items purchased on clearance or specific sales are generally non-returnable unless defective.
Once we receive and verify your return, the replacement usually ships within 48 hours.
We primarily offer replacements. Cash refunds are only processed via Bank Transfer in exceptional cases.
Yes, if the product is sealed and unused, you can exchange it. You will cover shipping costs.
Provide your phone number or email used during purchase, and we will find your order in our system.
Start a Return
Fill the form below or chat directly on WhatsApp.
