Return & refund policy

If your order arrives damaged, incomplete or incorrect, contact us within 48 hours of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or refund.

For hygiene and safety reasons, opened or used food and supplement products cannot be returned unless they are faulty.

Unopened items in their original, sealed packaging may be returned within 7 days of delivery. Please contact us first so we can confirm the return address.

Once a return is received and checked, an approved refund is issued to the original payment method. The time it takes to appear depends on your bank or payment provider.

You can cancel an order before it is dispatched. Message us as soon as possible and we will stop the shipment if it has not already left.

For any questions about this policy, message us on WhatsApp (0335-8554576) or email healthhorizon42@gmail.com.